The Abu Dhabi government has launched a new platform for unified government services, which it says will achieve a “paradigm transformation” in the delivery of services in the emirate.
Sheikh Hazza bin Zayed Al Nahyan, deputy chairman of the Abu Dhabi Executive Council, inaugurated the Tam system of Abu Dhabi Unified Government Services, which the Council has said is the first of its kind in the region.
The move follows Abu Dhabi’s decision to establish the Systems and Smart Services Authority, which will replace the Abu Dhabi Systems and Information Centre (ADSIC), aims to develop smart systems for government services by focusing on the combined experience of all categories of customers, to improve and assist the work of the government services sector.
Sheikh Hazza launched the system and inspected the prototype along with Jassem Mohammed Bouatabeh Al Zaabi, chairman of the Abu Dhabi Executive Office, who briefed him about the project and its role in promoting customer experience of local government services.
“Today, we move towards achieving the vision of the future government services in Abu Dhabi, and we continue our journey with determination to lay the foundations of new standards of excellence to benefit the community of Abu Dhabi,” Sheikh Hazza said.
The Abu Dhabi Government created a prototype of the platform in Yas Mall, with the aim of introducing the system to customers and receiving suggestions and comments about the project.
The platform is in line with the Abu Dhabi government’s aim of improving the lives of residents and promoting the economic environment in the emirate.
The platform will also allow all its customers, whether UAE citizens, residents, visitors or investors, to obtain a range of government services through one combined portal at any time and place, without the need to visit government authorities or their websites, through a smart application, the e-portal or Tam branches.