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Dubai, IBM launch AI-powered government service centre

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE and Ruler of Dubai, has inaugurated a model centre for government services, run entirely on artificial intelligence through IBM’s Watson platform.

H.H. Sheikh Mohammed praised the level of services at the centre that acts as a pilot for future service centres for the public to acquire government services.

The ‘Service 1’ centre, located at Emirates Towers, Dubai, represents a one-stop for the public to acquire services from 14 government entities.

The centre promises a one stop comprehensive services experience for the public, with a carefully designed open environment that amplifies positivity with IBM’s AI solutions and robotics technologies, integrated to elevate user experience and set the bar high for creating a rich experience.

His Highness Sheikh Mohammed praised the level of services at the centre that acts as a pilot for future service centres for the public to acquire government services.

“This model centre is only the start; a step with many steps to follow and an innovation that paves the way forward for the UAE to become number one worldwide in government services,” said Sheikh Mohammed. “The centre will be a laboratory to test all the suggestions of the public, and will include a platform to bring together the public with the government to discuss ideas on a daily basis. The centre will initially be followed by centres, a step that will be followed by steps, creativity will be followed by creativity, and we will not stop because our goal is to be the first in the world in government services by 2020.”

The model centre offers three distinct service packages to the public. The ‘Mabrook Ma Yaak’ (translated from Arabic and means ‘congratulations on your newly born’) package prepares all the official documents for newly born babies. Pilot testing for the service is currently underway at three hospitals in Dubai, Abu Dhabi and Sharjah.

The ‘Mabrook Ma Dabbart’ (translated from Arabic and means ‘congratulations on your marriage’) also prepares all the official documents for newly-weds and opens the door for those who want to submit applications for a housing loan.

The ‘Employment’ services package allows small companies to complete all the government paperwork for registering their workers.

The model centre also acts as a gateway to more than 100 smart services from eight government entities through ‘SmartPass’ e-identification. Customers can also utilise robots to record audio-video suggestions on the spot.

Accompanying His Highness Sheikh Mohammed bin Rashid on the visit to ‘Service 1’ centre was Chairman of the Mohammed bin Rashid Al Maktoum Knowledge Foundation, His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum and Minister of Cabinet Affairs and The Future, H.E. Mohammed Abdullah Al Gergawi.

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