Luke Brown, GM and VP EMEA, India and LATAM, Digital Guardian, shares expert insights on protecting your business from cybercrimes.
Obtaining sensitive data is the primary objective for cybercriminals when targeting businesses. Sensitive data can vary depending on the organisation but examples include intellectual property, source code, trade secrets, customer and employee personal identifiable information, account numbers, financial credentials, pending M&A contracts, access tokens and passwords. Cybercriminals will quickly turn the stolen data into a profit by reselling it to interested third parties, whether that be in the underground market or to competing organisations.
Sending spear-phishing emails to target employees remains the most common attack method used by criminals to compromise organisations. Typically, the spear-phishing emails have malicious attachments, such as a PDF or word document, that exploit common vulnerabilities found in popular programs such as Adobe, Oracle and Microsoft Office. The attackers rely on social engineering and human error to trick users into opening the malicious attachment, which triggers the exploit and infects the machine. Once infected, attackers can install additional malware that focuses on locating and stealing businesses’ sensitive data.
Organisations need to understand where their sensitive data is at all times while having complete visibility and control over who’s accessing it and where it’s travelling. This will enable organisations to perform risk assessments across their IT infrastructure, including their physical, virtual and mobile environments. Risk assessments will provide organisations with the insight needed to protect their critical IT assets and sensitive data while hardening any points of weakness. For some businesses this may sound like a daunting task, but they should leverage their current IT team or outsourced IT service provider to do this. In today’s hyper-security sensitive environment, this type of cyber-risk assessment is commonplace with readily available processes and methodologies to ensure success.
How can you protect your business against these threats?
- Data protection is the top priority
Prioritise data protection first and foremost. Data breaches are inevitable but losing your sensitive data is not.
- Identify your critical IT assets and sensitive data
Identify which IT assets within your business are the most valuable and what type of sensitive data they hold – this will provide the visibility and control capabilities needed to prevent attackers from accessing and stealing your sensitive data.
- Protect those data assets
Once sensitive data is identified, label it. Classifying sensitive data with digital labels such as “internal only” or “confidential” will help with tracking sensitive information that will be targeted by attackers. In addition, have complete visibility over who is accessing the data and how it’s being used and shared, both internally and externally.
- Improve security education for employees
Add data protection policies to manuals and employment agreements, and train employees regarding the use of confidential data. Also be sure to perform regular security educational training and invite your contractors, vendors and partners to participate. Include examples of social engineering techniques and common attack methods so your employees will be aware of the threats currently targeting them.
- Know that “compliance” isn’t enough
Although many industries have basic compliance requirements, like HIPAA, PCI and Sarbanes-Oxley, these compliance standards are just the beginning to securely protecting your sensitive data. They’re a good foundation, but more must be done to keep business-critical data, beyond credit card numbers and social security numbers, safe.
- Be prepared if your data is stolen
Even the most security conscious organisations in the world get attacked and lose sensitive data. Accept that it could happen and have an incident response plan at the ready.
What are the biggest mistakes businesses typically make in this area, and how can they avoid or rectify them?
Often it’s an issue of resources and budget restrictions as opposed to making mistakes. Businesses may not have the money to purchase additional hardware or implement expensive security products across all areas of their IT infrastructure, nor do they have large IT staffs with dedicated security professionals. But having the basic system and endpoint hygiene helps improve an organisation’s security posture dramatically. For example, improving security education among employees is critical, in addition to ensuring all applications, programs, AV software and operating systems have the most recent security updates installed. Lastly, businesses should consider SaaS- (Software-as-a-Service) or MSSP- (Managed-Security-Service-Provider) based security solutions. This model of delivery will provide a much higher level of security at a lower, monthly subscription cost with no additional strain on existing IT resources.
A key point to remember is that businesses are not immune to cyber-attacks. The list of compromised companies is already long and growing. While budget and resource pressures are intense, system security and data protection can no longer be ignored. At minimum, businesses must do basic network and endpoint hygiene, like patch management, so they don’t become the “easy targets” that both sophisticated and novice hackers are searching for every day.