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Asiacell selects HP Service Management Software for greater efficiency

HP today announced that Asiacell, the Iraqi telecommunications company and the first mobile telecom company to provide coverage for all of Iraq, has boosted its operational efficiency with an HP Business Service Management solution.

HP Software has transformed Asiacell’s IT environment and streamlined its business processes to improve the delivery of fast, innovative services to its 8 million subscribers across Iraq, the company said.

HP Business Service Management software gives Asiacell’s IT team full visibility of the company’s IT infrastructure, applications and services as a single integrated platform that can be tracked, managed and controlled more efficiently. Tool consolidation and the automation of previously manual tasks have boosted productivity while cutting operational expense. Intelligent monitoring capabilities expedite problem diagnosis and resolution to keep Asiacell’s operations running without disruption to services, ensuring customer satisfaction.

According to HP, Asiacell, an affiliate of Qtel, worked with HP partner Iraqcom to implement HP Business Service Management software, including HP Universal Configuration Management Database software, HP Service Manager 9, HP Operations Manager 8, HP Network Node Manager and HP Discovery and Dependency Mapping Advanced Edition.

“Phase 1 of Asiacell’s project to build an enterprise-class management and monitoring system, starting with the IT department, has been100% successful,” said Muhammad Tawfiq, senior IT manager of Asiacell. “HP Business Service Management software has improved our ability to respond to market changes and provide better quality services,” he added.

“Using HP Software will help ensure that Asiacell experiences no disruptions in customer service as they adapt and evolve with market changes,” said Karim Cheikh Ali, software country manager, HP Kuwait & Iraq.  “Customer satisfaction and superior service is a must in Asiacell’s business, and HP Software will be a key solution to help them pave the way for their flexible expansion in the future,” he concluded.

 

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