Avaya and HP Enterprise Services (ES) today announced a multi-year agreement to offer cloud-based unified communications, contact centre technology and management solutions for enterprises.
Together, the companies will sell a combined portfolio of unified communications-as-a-Service, contact center-as-a-service, and infrastructure modernisation services. The solutions will offer mobile applications, software and networking for unified communications and customer experience management.
Avaya will also apply its communication and collaboration products for HP’s use in its contact center operations.
The agreement marks a major step in Avaya’s transformation to a software and services company. HP Helion solutions will become a cornerstone of Avaya’s cloud offerings deployed in HP’s global infrastructure.
“Businesses are increasingly seeking alternative models for deploying and managing innovative communications and collaboration technologies,” Pierre-Paul Allard, Senior Vice President, Worldwide Sales and President Global Field Operations, Avaya, said. “The agreement with HP is the right path at the right time to quickly address what is already one of the fastest growing areas of our business. Through our long-term relationship, we already share many customers. We expect that base to grow significantly with this new model, supporting the world’s collaboration business environment.”
As part of the agreement, the HP ES Business Process Services organisation will assume service delivery of a significant portion of Avaya Private Cloud Services (APCS), including a limited transfer of APCS employees and contractors to HP ES.
These services will be integrated into HP ES’s existing mobility and workplace and Business Process Services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact centre solutions to existing and future customers.
Sales contracts, service level agreements, and overall client experience will remain with Avaya.
“This agreement reinforces HP’s commitment to the mobility and workplace market and helps to grow HP’s presence in the end-user space,” Mike Nefkens, EVP and General Manager, HP Enterprise Services, said. “HP is also making an investment in Avaya’s capabilities to improve our contact centre infrastructure and significantly enhance business process services and customer engagement management. The partnership with Avaya supports HP’s larger vision for the New Style of IT.”