News, Security

BlackBerry launches AtHoc solution to improve crisis communications

BlackBerry Limited has announced that it will be expanding the capability of its crisis communication software to enable government agencies and large organisations to account for their people in real-time.AtHoc

Available today, AtHoc Account automates personnel accountability and crisis communication processes by providing safety and availability status updates of people before, during and after an event – ultimately providing the information leaders need to make operational decisions.

With an integrated approach to personnel accountability, BlackBerry highlighted that the AtHoc Account combines inputs from managers about their team, call centre operators, data streams from HR and travel systems, as well as self-reporting by individuals. It enables organisations to meet mandates for accounting for their people by consolidating safety information into a report that can be initiated at a variety of organisational levels: group, installation, facility, regional or enterprise-wide.

“In times of crisis, situations change quickly. Organisations need a way to get information to their people and understand in real-time how an incident is affecting its resources so they can make informed safety-critical decisions,” said Billy Ho, executive vice president, Enterprise Products and Solutions, BlackBerry. “AtHoc Account is a comprehensive solution that helps government agencies and enterprises comply with regulations and digitally transform their operations. It is another example of how BlackBerry is securing the Enterprise of Things by applying its deep experience, industry leadership and ongoing product innovation to addresses real-world needs.”

In addition to AtHoc Account, BlackBerry AtHoc cloud service includes AtHoc Alert and AtHoc Connect, among other capabilities. Together, these offerings enable agencies to securely share information critical to safety during a crisis with their people and across agencies.

  • AtHoc Alert enables secure multi-channel, bi-directional mass notification using almost any type of device, including via secure mobile apps, telephony and texting as well as integrating with other mass notification channels such as loudspeakers, two-way radios, and digital displays.
  • AtHoc Connect allows agencies to communicate with each other during crises, addressing some of the more critical deficiencies in crisis.
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