Samsung Electronics and Dubai Electricity and Water Authority (DEWA) established an exclusive partnership which allows customers to utilise and benefit from DEWA services through a tailored application on Samsung Smart TV’s that was announced during GITEX 2011.
With the partnership, DEWA is set to be the first company in the region to develop a utility application for Samsung’s Smart TV range, the company said.
Through the newly developed Samsung Smart TV DEWA application, customers can check and pay their bills, find out more about the latest DEWA news and events, find out information and locations of customer service centers, find the location of more than 200 payment centres and request a new connection at a later stage. The service will be available on all Samsung Smart TV’s by the end of November.
On this occasion, His Excellency Saeed Mohammed Al Tayer, managing director and CEO of DEWA, said, “In line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, aiming to achieve customer satisfaction through excellence in delivering services, adopting best practices, and introducing the most up-to-date technologies and solutions to its e-operations so as to promote the strategy of our judicious government. In this respect, DEWA is going to launch its application compatible with Samsung Smart TV. This step will, definitely enable DEWA’s customers to use this TV to pay their electricity and water bills, as well as all the other eservices delivered by DEWA.”
“This achievement adds to the series of achievements made by DEWA, especially in the field of enhancing customer service, as well as achieving the highest levels of satisfaction and diversification in services delivered. DEWA makes relentless efforts to enable its customers to use the most state-of-the-art technologies with the purpose of saving customers’ time and effort,” His Excellency Saeed Al Tayer further added.
Commenting on the partnership, Young Soo Kim, president of Samsung Gulf Electronics said, “Through our Smart TV’s and advanced user friendly interface, Samsung is committed to adding value to both business enterprises and consumers, by enabling service providers to conveniently avail their customers customised applications that cater to their needs from the comfort of their home. We are very pleased with our agreement and look forward to a long term business partnership with DEWA.”
DEWA’s decision to partner with Samsung is based on Samsung’s global and regional leadership in the TV market and state of the art technology, DEWA representatives said.