H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government Department (DSG), and H.E. Dr. Mohammed Al Zarooni, Director General of Dubai Airport Free Zone Authority (DAFZA), have signed a memorandum of understanding (MoU) to strengthen mutual co-operation.
Under the MoU, DSG will provide the necessary support for the package of its electronic and smart shared services provided to DAFZA to ensure continuous readiness of these services and also specify the levels of support and priority-based response period.
The package of services which DAFZA benefits from include the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, ePay, Government Service Bus, Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest etc.
H.E. Ahmad Bin Humaidan, DSG Director General, said, “This bilateral co-operation has great significance and stands as a solid foundation to provide the necessary support to the electronic and smart services offered to DAFZA in line with the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and in implementation of the directives of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, to speed up transformation to smart government.
“DAFZA plays a key role in attracting investors through providing advanced infrastructure and services that encourage them to work in a secure environment in Dubai,” Bin Humaidan added. “Through our partnership we look forward to intensifying our joint efforts for our electronic and smart service that DAFZA benefits from to be available round the clock and in accordance with the highest standards of efficiency and reliability with the aim of ensuring the satisfaction and happiness of its customers including investors, entrepreneurs and regional and global companies.”
Meanwhile, Dr. Al Zarooni said, “The MoU signed with DSG creates a robust foundation for establishing a strong, complementary relationship that adds value in terms of offering the highest standards of information security and supporting DSG’s services. This move is part of our ongoing commitment to keep pace with latest smart technologies and fast-emerging IT innovations in order to offer high-level services and solutions and increase customer satisfaction and happiness. We are upbeat about the MoU we have signed which complements our ongoing efforts to achieve the goals of the smart city initiative. It will enable us to raise the bar on IT infrastructure and offer integrated smart services that will further promote our position as one of the most advanced free zones in the world and support Dubai’s quest for a smart transformation.”