Network control company that provides Actionable Network Intelligence, Infoblox has signed a partnership agreement with Exclusive Networks, that enables the value-added distributor to act as an Infoblox Authorised Support Centre (ASC) in the Middle East.
The distributor said the partnership is an extension of the firms’ nine-year association and long-term partnership.
Nathan Clements, managing director, Exclusive Networks said, “As an Infoblox distributor over the past several years, we have developed an extensive reseller and customer base and have grown the company’s presence in the region. By opening an Infoblox Support Centre, we can get closer to the partner base and provide more attractive value-added services in addition to the current professional services and training packages offered. Our aim is always to fill the gaps in our partners’ services portfolio so they are able to offer a full services solution to their end users.”
According to the MD, Infoblox recognises the high quality of its support services and the importance of being able to deliver services ‘in country’ and in the local dialect.
“Therefore,” he said, “it was logical that we extended our ASC agreement to cover the Middle East.”
As per the terms of the agreement, the distributor will offer 24×7 telephone and email support, technology health checks, and a range of hardware replacement options. The company will also provide enhanced services such as an engineer on site in many locations across the Middle East. There will also be a range of tailored support solutions offered, said the firm.
Clements added, “A team of certified engineers can support both new and existing installations of Infoblox customers, working closely with the vendor’s sales team to enhance the end-user’s experience. The company will not compete with our resellers but will work closely with partners to help them ‘white label’ services and fill any gaps in their own service offerings.”
The distributor said to become an Authorised Support Centre, the firm had to extensively train and certify a number of technical specialists across the Middle East.
“This was in order to meet the high standards Infoblox expect from an ASC, in addition to the traditional sales, technical and revenue obligations required to be an Infoblox partner.”
Alexander Foroozandé, channel director, MEA, Infoblox, said, “We are excited to partner with a regional powerhouse offering superior localised support. The Exclusive Networks and Infoblox partnership has entered a new phase and partners and customers will experience the benefits including improved call handling efficiencies, reduced communication delays, and accelerated time to resolution.”