Interactive Intelligence, a global vendor of unified IP business communications solutions, has signed a reseller agreement with Alnafitha International, a solution provider in Saudi Arabia. Alnafitha International will serve as the systems integrator and value-added reseller of Interactive Intelligence, and will offer customers in Saudi Arabia business communications solutions for contact centre automation, enterprise IP telephony and business process automation. It will also provide consultation, implementation, support and custom development for the Interactive Intelligence solutions.
“Saudi Arabia has a fast-growing telecommunications market and has recently witnessed a tremendous demand for top-flight unified business communications solutions such as those provided by Interactive Intelligence. Alnafitha International has long been a systems integrator in Saudi Arabia, familiar with leveraging cutting-edge technologies for maximum market penetration. As with Interactive Intelligence, Alnafitha International too is committed to providing software-only solutions which is what makes this partnership mutually beneficial”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.
Commenting on the partnership, Othman Alahdal, Regional Manager central region at Alnafitha International said, “We firmly believe that Interactive Intelligence’s unique communications solution architecture will be widely adopted by customers in Saudi Arabia. We are confident that in providing customers with value-added services such as consultation, implementation, and after sales support, together we will significantly increase our and Interactive’s footprint in the region.”
Alnafitha offers IT consultancy, professional services and support, business and office automation, e-process and workflow, document management and archiving, help desk management and training systems, outsourcing and hiring and customer relations management.
Interactive Intelligence has also signed a reseller agreement with Malaz Technology, a provider of converged information and communications technology solutions in Saudi Arabia. Malaz Technology will offer customers in Saudi Arabia, solutions for contact centre automation, enterprise IP telephony, and business process automation. Malaz Technology will provide consulting, implementation, support and custom development for Interactive Intelligence solutions.
“Malaz Technology is a systems integrator and has been at the forefront of implementing these technologies within government and private sector enterprises. We intend to penetrate the Saudi market by leveraging Malaz Technology’s knowledge of the local market, technical expertise and strong customer base”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.
“We are excited to be partnering with Interactive Intelligence. The global evolution of technology is moving towards software solutions and their technology is in line with this,” said Mohammad Munir Almulki, Managing director at Malaz Technology. “This is a key differentiator and advantage compared to other competitor solutions which consist of multiple systems with various administration points that require complex and costly implementation and maintenance”.
Interactive Intelligence offers a solution for all aspects of a company’s business processes through its standards-based, all-in-one IP platform. This platform can be tailored to suit the requirements of a host of different industries including insurance, banking, credit unions and accounts receivable management, government, and outsourcing. Their solutions can be deployed on-premise or as a hosted model, including vertical-specific applications for insurance and collections.