STME will be unveiling its new Remote Infrastructure Management Services (RIMS) at the 4th Annual Achieving Operational Excellence in Financial Services Conference to be held from November 17 to 19, 2008 at the Sheraton Jumeirah Beach Resort and Towers in Dubai, UAE.
The IT solutions specialist will also announce its recent strategic alliance with Microland, a leading infrastructure management services (IMS) provider. The partnership, which allows both companies to jointly provide RIMS, process and security consulting to the Middle East, will enable STME to build on Microland’s extensive IMS capabilities. The Conference provides an excellent opportunity for STME to showcase the effectiveness of its technologies and services in enhancing customer services and retention in the financial services sector.
“IT has become the lifeblood for transaction processing and management throughout the global financial services sectors, which cannot afford the slightest inefficiency or inaccuracy given today’s volatile markets. RIMS and other key STME technologies enable financial services providers to optimize their IT infrastructures as part of their thrust towards operational excellence. Microland’s formidable experience in enterprise IT, especially in data centre management, further extends our capabilities to provide total solutions for our clients in this industry and allow them to maintain the highest levels of customer satisfaction,” said Jocelyn Al-Adwani, CEO, STME.
Among the key benefits of STME’s RIMS are continuous monitoring of critical systems and services in the data centre; network Quality of Service assurance, particularly in proactive problem identification and resolution; reduced operational cost; and freeing up of internal resources for more strategic activities. During the Conference, STME will run a presentation on RIMS, the hybrid service delivery model, and Service Level Agreements and the transformation-based approach. The company will also demonstrate some customized trainings it offers through IT governance and service management training solutions company ITPreneurs.
“Our collaboration with STME allows us to extend our unique IT service management framework that can provide new levels of reliability and quality for financial services providers. We are especially excited to co-create cutting-edge IT operations service models specially tailored for the robust Middle Eastern markets. We are pleased to include STME in our solid lineup of international partners,” said Rustom Hiramaneck, Vice President, Microland.