More than 40 chatbots to be integrated into Miral’s 14 brands.
Avaya Collaborates with KSA’s GEOSA to Revolutionize Citizen Experience through Customer Care
The proposed contact center will serve as a centralized hub, allowing citizens to submit requests, file complaints, and access information …
Advansys Expands Portfolio Through Strategic Acquisition of FORTE CLOUD
Advansys announces its acquisition of FORTE CLOUD – a Cloud Service Provider and Consulting Partner. The acquisition is one of …
Cisco App Attention Index reveals escalating customer digital expectations
Cisco has launched the latest report in its App Attention Index research series, revealing escalating consumer expectations for digital experience …
Orange Business and VMware transform Flexible SD-WAN to simplify the customer experience
Orange Business and VMware transform Flexible SD-WAN to simplify customer experience with digitalisation and automation.
India is a Key Growth Market: Alan Masarek, CEO, Avaya
Avaya, a global leader in customer experience solutions, announced that it is witnessing an accelerated momentum for its solutions in …
Discover insights from the State of Customer Service report
65 per cent of ME businesses are ready for digitisation and smooth implementation of technology; read for more insights from Sprinklr and Martechvibe’s State of Customer Service in The Middle East Report.
“For UAE government departments, it’s all about the experience” – Rany Tannouri, Avaya
In an exclusive op-ed for tahawultech.com, Avaya’s Rany Tannouri, outlines how government departments up and down the country are making …
“Unequivocally, and undeniably Avaya is back” – Alan Masarek, Avaya CEO
CNME Editor Mark Forker is reporting LIVE from Avaya ENGAGE, in Orlando, Florida, where a triumphant Alan Masarek has declared …
CirrusLabs: Transforming customer experiences in digital transformation journey
Naeem Hussain, Chief Operating Officer at CirrusLabs and Shahnawaz Sheikh, VP Sales – META at Cirruslabs Middle East, spoke to …