Todd John Zerbe, Senior VP Engineering, Avaya takes the time to outline recent wins, customer & partner priorities and product innovations.
“We need to think beyond simple surveys to unlock customer satisfaction” – Avaya consultant
In our final instalment of thought leadership articles from Tvrtko Stosic, a consultant in Avaya’s International Specialists group, he points …
What drives e-commerce growth
With e-commerce sales across GCC countries expected to reach $41.5 billion by 2020 according to reports, Reseller ME examines the factors for the sector’s growth.
A new chapter
CNME reports from EMC World 2016, where company chairman Joe Tucci joined Dell CEO Michael Dell in announcing major changes to come once its $67 billion acquisition – the largest of its kind in technology history – has been completed.
The digital customer
The face of the telecom customer is changing. Our smartphone obsession has long since transformed our devices from a simple means of communication, to an irreplaceable machine that takes care of our every need.
FireEye unveils enhanced partner programme
FireEye has announced an enhanced FireEye Fuel partner programme designed to increase customer security and partner profitability.
Text analytics can help businesses soothe upset callers
Using text analytics technology to analyse call-centre transcripts and customer surveys, emails and tweets can improve customer service.
Infor hit with lawsuit over alleged software project failure
Infor has been sued by a customer who claims an ERP project that was supposed to take six months instead allegedly dragged on for well over a year without any useful results.
Do-it-yourself Big Data
Gulf Air shunned the expensive solutions of the big vendors jumping on the Big Data bandwagon, and became the first Middle East organisation to implement the technology by embracing open-source software with an in-house team.
CIOs need to rethink their roles, MIT symposium panelists say
By now, it’s become a tired old tech industry bromide: CIOs need to be business-savvy. But while that sentiment remains …