Westcon Group Middle East has announced the launch of ‘ServiceVantage’, the first phase of its services portfolio of trade only partner services available through OnLine Distribution and Comstor, designed to provide immediate, essential support to the IT, communications and networking reseller community.
ServiceVantage modules provide quality services to Westcon’s partners in supporting them in design, planning and implementation projects, commented senior executives.
“The channel business across the Middle East is evolving exponentially, and we are constantly developing and implementing initiatives that are designed to help our partner and reseller community grow their businesses,” said Steve Lockie, Group Managing Director, WestconME.
We believe that as the Middle East’s channel market matures, distributors who remain competitive will be those offering products and associated value added services that support and allow partners to grow and specialise in areas where they can be indispensable to their customers. Our vision as a group remains to consistently exceed partner expectations through the quality delivery of these exclusively through the channel,” added Lockie.
The Comstor division of the Westcon Group is a customer-focused, global channel provider of leading-edge technology products. Comstor provides the services, support programs, training, and tools to make customer businesses more profitable and competitive.
Customers of ServiceVantage who include Richard Ian Yarnall, Technical Infrastructure Practice Manager of EMEA Enterprise Solutions, Qatar, said, “ServiceVantage proved to be a great asset to both our delivery of product and our client’s operation. The partnership between our own engineers and the expertise the Vantage team provided, enhanced both our service capabilities and profile with the client. The Westcon ServiceVantage team provided pre installation consultancy as well as hands on implementation support. They understood the design requirements within infrastructure standards and completed the work within an agreed timeframe.”
Zulquirnain Ali Khan, CEO of Zultec Technical Services, Dubai, said, “We recently undertook a Wireless Data capture project in Bahrain. Considering that this project was our first venture beyond the boundaries of the UAE, its success is largely attributed to the implementation through the Service Vantage team at OnLine Distribution Ltd, which included among other services, EWLAN site survey, installation and final implementation. We are grateful to WestconME for the support provided to our sales team in making this project a success. ServiceVantage has indeed given Zultec team the confidence to undertake future projects knowing that WestconME ServiceVantage stands firmly behind them.”
ServiceVantage is designed to benefit WestconME partners. The initiative includes modules such as Design / Quote assistance; Project Management Services; Jumpstart Services; Expert Help Remote Technical Support; Front-line Assistance; Staging Services; Knowledgebase Assistance; Wireless Site Surveys; Installation Services; Implementation Services; Datacenter; and Design & Preparation.