Dubai-based NStyle International has partnered with Altitude Software for the launch of a contact centre solution. NStyle’s contact centre solution is powered by Altitude uCI 8 solution integrating it with the company’s appointment scheduling web-based application.
The Altitude uCI (Unified Customer Interaction) suite manages customer service, help desk, collections, telesales and surveys enabling NStyle Contact centre team to focus on the grooming chain’s core business processes.
As a result, KPIs can be reviewed by the contact centre team in real-time or for historical analysis.
‘’Altitude uCI 8 gives us the flexibility to do everything, from viewing online business KPIs of the overall contact centre activity to playing back calls, to evaluating every single customer interaction,” commented Ahmer Jalal, NStyle Contact Centre Manager.
“Working with NStyle allows us not only to deliver our contact centre technology and expertise to support a grooming brand, but also to demonstrate our ability to enable other industries to put the contact centre at the core of their customer service strategy,” said Riadh Boukhris, President, Altitude Software MENA.
The solution intends to boost first call resolution rates and generate comprehensive activity and performance analysis reports.