Oman Air adopts SITA’s resource management solution

Oman Air will introduce a new resource management system to manage their 2,500 employees at Muscat International Airport, they announced today.

It has opted for air transport communication firm SITA to implement its system, in a five-year deal which will be completed early in 2012.

The new system will allow Oman Air work crews to be reached using mobile communications. It also captures operational status and billing information in real-time.

“SITA’s sophisticated resource management solution will help Oman Air to optimize all ground operations and lead to a significant increase in productivity,” said Oman Air’s chief officer of airport operations, Don Hunter.

“We will be able to establish new ways of working while improving aircraft turnaround time with automated work scheduling capability and direct communication to ground crews using mobile devices. It will help us to validate the effectiveness of our flight schedules and calculate accurate costs for all our ground operations. The quality of decision support and operational transparency will also greatly improve our ability to handle any disruptions,” Hunter added.

Oman Air is the first company in the Middle East to deploy SITA’s system since WorkBridge A/S in 2010.

Hani El Assaad, SITA regional VP, MENA said: “SITA’s resource management solution is ideal for a dispersed work-force at a large site like Muscat International Airport. Most airport employees do not work from a fixed location anymore so real-time, pro-active planning and rostering is essential to be effective.”

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