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help AG first support partner for Palo Alto Networks

Stephan Berner, Managing Director, help AG

Help AG, has been officially named the region’s first support service partner for Palo Alto Networks.

Help AG began working with Palo Alto Networks in January 2010 and currently has highest number of Palo Alto Networks certified engineers in the Middle East region. This partnership with Palo Alto Networks defines help AG as a single point of contact for enterprise customers.

Help AG’s certified consultants will provide round the clock, support services under the service level agreement through phone, email and onsite support services.

In addition, help AG SLA customers will also have access to the help AG online support centre where they log their support requests, download minor and major software releases, utilize the knowledge base and monitor the support cases at any point in time.

“From the very beginning we have invested strongly in our Palo Alto Networks partnership and as of date we are the only authorised service partner and the only authorised Palo Alto training partner in the Middle East,” explained Stephan Berner, Managing Director, help AG.

Recent security breaches at RSA security and Sony put IT information integrity at the forefront of business concerns. “Currently enterprise customers invest 90% of their budget for IT security into the network layer, this is surprising given that 70% of all attacks and vulnerabilities come from the application layer,” remarked Berner.

“At the same time, if you look into the business requirements coming from the end customer, more and more services will be “webified” and therefore spending should be more balanced.”

As the information security market matures, organisations and government entities shift to bridge the gap between policies and procedures and technical security controls in order to meet compliance requirements.

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