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PayPal launches Seller Protection Programme in Saudi Arabia

PayPal has announced the launch of the PayPal Seller Protection Programme in Saudi Arabia in an effort to empower local businesses to trade online, both locally and globally with confidence and peace of mind. 

“The PayPal Seller Protection Programme allows merchants to trade online with greater confidence."
“The PayPal Seller Protection Programme allows merchants to trade online with greater confidence,” said Dahan.

The programme is designed to help protect merchants from buyer’s claims, chargeback, and reversals, so that they are better able to take advantage of the opportunities offered by e-commerce. The programme may provide coverage to sellers against claims, chargebacks or reversals on eligible sales in two cases, subject to the relevant terms and conditions set out in PayPal Legal Agreements. This is applicable for unauthorised transactions; when a buyer claims that they never authorised the payment for the purchase, and when an item has not been received.

The service is now available across the Kingdom and seeks to empower business owners in the region as they grow and expand their e-commerce activity.

Saudi Arabia is making immense strides in technology and e-commerce, but many are still unsure of the risks associated with selling goods and services online,” said Efi Dahan, General Manager, Russia, Middle East and Africa. “The PayPal Seller Protection Programme allows merchants to trade online with greater confidence.”

The programme covers both tangible and intangible goods. Intangible goods include services such as flights and accommodation for travel, tickets to concerts or events, and professional services like graphic design, photography or business consulting. The programme helps protect sellers with services such as enhanced security, 24/7 monitoring, merchant fraud prevention, dispute resolution and support for selling around the globe in 25 currencies and 200 countries.

“At PayPal, when we approach online shopping, we don’t just look at the point of purchase. We’re invested in every step of the journey,” added Dahan.  “We are pleased to be able to introduce these improved protections – as part of our work to increase trust and confidence in e-commerce”

Seller Protection joins other protection services provided by PayPal, such as Buyer Protection and Refunded Returns, designed to increase trust and confidence in e-commerce.

Digital goods remain exempt under the Seller Protection Programme.

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