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Zain Iraq, Ericsson extend managed services partnership

Foto by: www.vincenzorigogliuso.com / www.twitter.com/VincenzoRig / www.facebook.com/vincenzo.rigogliuso
During the signing ceremony between Ericsson and Zain Iraq.

Zain Iraq and Ericsson have announced an extension of their managed services deal, which would have ended in 2016, for three additional years to the end of 2019.

Under the agreement, which was initially forged in 2011, Ericsson is tasked with optimising and managing Zain Iraq’s IT operations and mobile network, which currently consists of more than 4,000 sites across the country.

Both companies also entered into a network transformation agreement to upgrade Zain Iraq’s network from 2G to 3G, thereby providing users with better coverage, higher connection speeds and increased voice quality. Zain Iraq’s 3G network became operational in January.

Zain customers will reap many benefits from the deal, such as high and faster data capacity resulting in an enhanced user experience, with high quality service maintained.

Dr Haidar Radi, Chief Technology Officer & Deputy CEO, Zain Iraq, said, “Zain Iraq has long placed customer satisfaction at the core of our brand ethos. Our renewed collaboration with Ericsson will help further our mission to deliver an exceptional, hassle-free customer experience. Our network with the support of Ericsson promises to meet our customers’ hefty data requirements and maintain the highest standards of service excellence.”

On their behalf, Rafiah Ibrahim, Head of Region Middle East and North East Africa, Ericsson, said, “This renewed collaboration is a testimony of the trust and high performance that Ericsson has delivered to Zain Iraq through the years in managed services across the North Middle East region. We are pleased to once more collaborate with Zain in the transformation of their network, which will further enhance Zain’s services capabilities, customer perception as well as realising Ericsson’s Networked Society vision in Iraq.”

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