Almoayyed Computers Middle East (ACME) is taking a customer-centric approach to help organisations in the region navigate their AI journey, shared Amit Mehta, Head of Software Business.
In the interview, he spoke about how the Bahrain-based company is leveraging its 46-year legacy to drive cloud and AI innovation across sectors while ensuring that technology adoption is strategic, resilient, and results-driven.
“The focus is always our customers”, said Mehta. “Whatever we do, we make sure that our customers can offer leading-edge solutions provided by us to their customers and create a niche for themselves”.
He explained that ACME’s strategy has evolved alongside technological shifts. “Thirty years ago, we helped customers migrate from two-tier to three-tier architecture. Then came the web era, and we guided them to the web tier. Today, we’ve migrated all our customers to hybrid or full cloud environments, and now we are helping them adopt AI solutions tailored to their specific needs”.
“AI is probably the most important buzzword. However, it means different things to different people”, Mehta observed.
He explained that the company’s approach is grounded in flexibility and personalisation. “There is no one-size-fits-all strategy when it comes to AI. We have multiple AI partnerships that add value to different sets of customers. For some, it may be adopting an enterprise AI platform; for others, it might be a point AI solution designed to fulfil a specific use case”.
“Our key focus is to keep customers aligned on a long-term AI journey”, he continued. “They can start small, learn from initial projects, and expand as their return on investment grows. This phased approach helps them build confidence and scale sustainably”.
Having witnessed multiple technology cycles—from on-premises systems to cloud computing—ACME brings deep experience to the AI era. “It’s not the first time we’ve encountered such challenges”, Mehta said. “We are a company that has evolved through every major technology transition. Therefore, our experience helps us prepare customers for successful AI adoption”.
He emphasised the importance of understanding customer readiness before implementation. “We make a conscious effort to learn every AI technology we recommend or deploy. Whether we deliver a point solution, a roadmap, or an enterprise-level AI strategy, our aim is to ensure customers are aware of the challenges ahead”.
“The global AI project failure rate is around 80–85% reportedly”, he noted. “This often happens because enterprises lack clean, unified data, or their objectives aren’t clearly defined. Sometimes, the organisation isn’t ready, or the chosen AI project is too large in scope. We help customers avoid these pitfalls by assessing their data maturity, preparedness, and business goals before deployment”.
He added, “We combine proven products and solutions with program and project management to deliver AI implementations as a single, end-to-end solution. That’s what truly reduces risk and ensures success”.
ACME continues to strengthen its position through a series of partnerships announced at GITEX. “We have partnered with INOS, one of the world’s leading AI consulting and implementation firms based in India”, Mehta revealed.
“We also have collaborations with BDB.AI, a data management and analytics platform; DevRev, an agentic AI development platform; and Infosys Technologies, which offers agentic AI solutions for call centres combined with augmented and virtual reality”.
“These partnerships bring a diverse set of AI capabilities to the region”, he said. “Our single objective is to contribute to the success rate of AI implementations”.
Mehta concluded with a message about AI’s broader impact. “AI is a great technology, but organisations must adopt it with the right preparation and precautions. The power of good AI should benefit all customers, whether they’re hospitals, government organisations, or financial institutions”.
He added, “Each sector has its own opportunities to leverage AI to deliver better services. When customers succeed, it creates happier organisations, customers, and ultimately, a happier world”.
Image Credit: Almoayyed Computers
