Telefonica Germany recently partnered Tech Mahindra and Nvidia to optimise an industry-specific genAI) model. The aim of this collaboration was to improve the operation and maintenance of Telefonica’s network infrastructure.
The operator noted the work on the Large Telco Model would help technicians detect network disruptions faster and improve operational coordination. The ultimate goal is to up service quality using a combination of genAI and automation.
Telefonica Germany will use a tailored version of a model developed by Nvidia and Tech Mahindra, which was unveiled earlier this year.
The operator’s Director of Service Operations Mircea Anghel said the model would increase “the reliability and efficiency of our services through data-driven decisions and highly automated processes” and “elevate the customer experience to a new level”.
Nvidia global head of business development for the telco sector Chris Penrose added: “Autonomous networks are critical for delivering uninterrupted customer experiences and operational efficiency for telecom operators” stating the model “lays the foundation for the deployment of AI agents in autonomous networks”.
Source: Mobile World Live
Image Credit: Telefonica
