SUSE to demo solutions for zero-downtime environments

SUSE has announced that it will showcase its four main product offerings for the Software Defined Data Centre (SDDC) and Zero Downtime Environments – mission critical Enterprise Linux, private cloud, storage and Linux management – during its participation at GITEX.

Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

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