Verizon has announced a new customer service application created with the use of Google’s Gemini AI models. The new programme is designed to ensure subscribers would be able to resolve issues by contacting the operator a single time using an AI assistant.
The operator also lengthened customer support call hours with real agents and began offering round-the-clock live chat to give subscribers more options for contacting customer service.
Its re-tooled “AI-powered Verizon Assistant” helps customers “manage upgrades, add new lines, ask billing questions and take advantage of savings”, Verizon stated.
Verizon employed Google’s Gemini models to create the app and upgraded customer service programme. The operator’s “customer champion” uses Gemini and Google Cloud AI models to help subscribers settle complex issues. Once a customer contacts Verizon, the set-up provides updates through the My Verizon app, SMS or return calls.
Verizon CEO Hans Vestberg stated the company is “setting a new standard for customer innovation by focusing on both people and technology, using the most advanced AI to make the customer experience simpler, faster and more rewarding”.
Source: Mobile World Live
Image Credit: Stock Image/ChatGPT/GeminiAI
