CNME Editor Mark Forker secured an exclusive interview with Joe Abi Akl, Acting Chief Corporate Development Officer at Majid Al …
Avaya, Moro partner to deliver Digital Transformation project at DEWA
Avaya Holdings and Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have joined forces to kick-start …
Seera Group streamlines online booking experiences with Salesforce
Riyadh-based Seera Group (formerly Al Tayyar Travel Group) has opted Salesforce to digitally transform and enhance travel booking experiences for millions of travellers.
Avaya, Google team up to deliver AI-enhanced CX
Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
Dubai optimises AI to measure customer happiness
The Dubai Roads and Transport Authority (RTA) has recently rolled out new smart cameras that measure customer’s satisfaction at four Customers Happiness Centres.
UAE consumers demand for “SuperService” from organisations: study
Four-in-five UAE consumers expect an immediate response from the organisations and vendors they contact—part of a growing demand for ‘SuperServe’ customer engagement.
Nestlé transforms workplace with Facebook’s enterprise platform
Nestlé has adopted Workplace by Facebook as its global internal communication tool, to connect its workforce and better serve consumers.
Dubai begins week of online-only transactions
Service centres operated by Dubai Government will close for a week from Sunday in a bid to promote boost smart transactions in the emirate.
HSBC UAE promises 80% digital interaction to customers
HSBC UAE has unveiled its latest innovation designed to deliver the best digital banking experience with a first-of-its-kind Customer Service Unit (CSU) in Mirdiff City Centre.
Abu Dhabi to enrich customer experiences under TAMM initiative
Abu Dhabi Smart Solutions and Services Authority (ADSSSA) successfully organised a special workshop aimed at unifying the Emirati’s government customer service centres through its TAMM initiative.