Walid Gomaa, CEO at Omnix International, has said that conversational AI customer service leaders can train forward looking AI systems …
Avaya named for excellence in customer service with a NFSB service award
Support Services Teams Achieved a Perfect Customer Satisfaction (CSAT) Score in Field Technical Support and a 97% CSAT Score for Remote Support.
Your business needs intelligence
Veronica Martin spoke to Azzam Ani, Partner – Technology & Innovation at Mazars and Mohammed Abu Hijleh, UAE Managing Partner …
stc Achieves Continuity for Thousands of Employees During COVID-19 with VMware Solutions
stc Enhances Efficiency, Security, and Customer Service with Virtual Desktop Infrastructure.
Edenred UAE: Transforming Customer Service Over WhatsApp with Conversations and Answers
Edenred UAE: Transforming Customer Service Over WhatsApp with Conversations and Answers.
ChatBot – Part of Your Digital Transformation Roadmap
Harini Vijayakumar, Digital practice pre-sales consultant for Intertec, discusses how customer service and the digital transformation experience may soon become an integral part of ChatBot.
Kore.ai-Raqmiyat help firms overcome combined onslaught of COVID-19, oil price shock
A combination of factors – collapsing oil prices, adverse impact of coronavirus on the regional economies and an unfolding global …
Abu Dhabi to enhance services with ‘Digital Month’ initiative
The Abu Dhabi Government has announced the ‘Digital Month’ initiative in a bid to further drive the UAE leadership’s vision to utilise information technology to better serve the community and advance government services, WAM reported.
IBM Watson can now debate with humans on complex topics
IBM has announced several new IBM Watson technologies designed to help organisations begin identifying, understanding and analysing some of the most challenging aspects of the English language with greater clarity, for greater insights.
Majid Al Futtaim identifies ‘customer experience’ as key pillar in its long-term strategy
CNME Editor Mark Forker secured an exclusive interview with Joe Abi Akl, Acting Chief Corporate Development Officer at Majid Al …