Four-in-five UAE consumers expect an immediate response from the organisations and vendors they contact—part of a growing demand for ‘SuperServe’ customer engagement.
Nestlé transforms workplace with Facebook’s enterprise platform
Nestlé has adopted Workplace by Facebook as its global internal communication tool, to connect its workforce and better serve consumers.
Dubai begins week of online-only transactions
Service centres operated by Dubai Government will close for a week from Sunday in a bid to promote boost smart transactions in the emirate.
HSBC UAE promises 80% digital interaction to customers
HSBC UAE has unveiled its latest innovation designed to deliver the best digital banking experience with a first-of-its-kind Customer Service Unit (CSU) in Mirdiff City Centre.
Abu Dhabi to enrich customer experiences under TAMM initiative
Abu Dhabi Smart Solutions and Services Authority (ADSSSA) successfully organised a special workshop aimed at unifying the Emirati’s government customer service centres through its TAMM initiative.
Virgin Mobile UAE launches in-app customer service chat
The company has promised customers quick answers to their questions “in real time” by simply tapping the chat option in the app.
ServiceNow uses bot technology to improve customer service
ServiceNow has announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quickly through more natural interactions and real-time automated resolution.
RAKBANK enhances customer service with AI
RAKBANK has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors.
Customer service may look very different in 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
UAE gets its first robot engineer
The UAE has launched the world’s first robot engineer that operates on artificial intelligence, the Ministry of Infrastructure Development announced recently.