Harini Vijayakumar, Digital practice pre-sales consultant for Intertec, discusses how customer service and the digital transformation experience may soon become an integral part of ChatBot.
A combination of factors – collapsing oil prices, adverse impact of coronavirus on the regional economies and an unfolding global …
The Abu Dhabi Government has announced the ‘Digital Month’ initiative in a bid to further drive the UAE leadership’s vision to utilise information technology to better serve the community and advance government services, WAM reported.
IBM has announced several new IBM Watson technologies designed to help organisations begin identifying, understanding and analysing some of the most challenging aspects of the English language with greater clarity, for greater insights.
CNME Editor Mark Forker secured an exclusive interview with Joe Abi Akl, Acting Chief Corporate Development Officer at Majid Al …
Avaya Holdings and Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have joined forces to kick-start …
Riyadh-based Seera Group (formerly Al Tayyar Travel Group) has opted Salesforce to digitally transform and enhance travel booking experiences for millions of travellers.
Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
The Dubai Roads and Transport Authority (RTA) has recently rolled out new smart cameras that measure customer’s satisfaction at four Customers Happiness Centres.
Four-in-five UAE consumers expect an immediate response from the organisations and vendors they contact—part of a growing demand for ‘SuperServe’ customer engagement.