Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
The Dubai Roads and Transport Authority (RTA) has recently rolled out new smart cameras that measure customer’s satisfaction at four Customers Happiness Centres.
Four-in-five UAE consumers expect an immediate response from the organisations and vendors they contact—part of a growing demand for ‘SuperServe’ customer engagement.
Nestlé has adopted Workplace by Facebook as its global internal communication tool, to connect its workforce and better serve consumers.
Service centres operated by Dubai Government will close for a week from Sunday in a bid to promote boost smart transactions in the emirate.
HSBC UAE has unveiled its latest innovation designed to deliver the best digital banking experience with a first-of-its-kind Customer Service Unit (CSU) in Mirdiff City Centre.
Abu Dhabi Smart Solutions and Services Authority (ADSSSA) successfully organised a special workshop aimed at unifying the Emirati’s government customer service centres through its TAMM initiative.
The company has promised customers quick answers to their questions “in real time” by simply tapping the chat option in the app.
ServiceNow has announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quickly through more natural interactions and real-time automated resolution.
RAKBANK has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors.