Harini Vijayakumar, Digital practice pre-sales consultant for Intertec, discusses how customer service and the digital transformation experience may soon become an integral part of ChatBot.
Kore.ai-Raqmiyat help firms overcome combined onslaught of COVID-19, oil price shock
A combination of factors – collapsing oil prices, adverse impact of coronavirus on the regional economies and an unfolding global …
Abu Dhabi to enhance services with ‘Digital Month’ initiative
The Abu Dhabi Government has announced the ‘Digital Month’ initiative in a bid to further drive the UAE leadership’s vision to utilise information technology to better serve the community and advance government services, WAM reported.
IBM Watson can now debate with humans on complex topics
IBM has announced several new IBM Watson technologies designed to help organisations begin identifying, understanding and analysing some of the most challenging aspects of the English language with greater clarity, for greater insights.
Majid Al Futtaim identifies ‘customer experience’ as key pillar in its long-term strategy
CNME Editor Mark Forker secured an exclusive interview with Joe Abi Akl, Acting Chief Corporate Development Officer at Majid Al …
Avaya, Moro partner to deliver Digital Transformation project at DEWA
Avaya Holdings and Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have joined forces to kick-start …
Seera Group streamlines online booking experiences with Salesforce
Riyadh-based Seera Group (formerly Al Tayyar Travel Group) has opted Salesforce to digitally transform and enhance travel booking experiences for millions of travellers.
Avaya, Google team up to deliver AI-enhanced CX
Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
Dubai optimises AI to measure customer happiness
The Dubai Roads and Transport Authority (RTA) has recently rolled out new smart cameras that measure customer’s satisfaction at four Customers Happiness Centres.
UAE consumers demand for “SuperService” from organisations: study
Four-in-five UAE consumers expect an immediate response from the organisations and vendors they contact—part of a growing demand for ‘SuperServe’ customer engagement.