Four-in-five UAE consumers expect an immediate response from the organisations and vendors they contact—part of a growing demand for ‘SuperServe’ customer engagement.
Nestlé has adopted Workplace by Facebook as its global internal communication tool, to connect its workforce and better serve consumers.
Service centres operated by Dubai Government will close for a week from Sunday in a bid to promote boost smart transactions in the emirate.
HSBC UAE has unveiled its latest innovation designed to deliver the best digital banking experience with a first-of-its-kind Customer Service Unit (CSU) in Mirdiff City Centre.
Abu Dhabi Smart Solutions and Services Authority (ADSSSA) successfully organised a special workshop aimed at unifying the Emirati’s government customer service centres through its TAMM initiative.
The company has promised customers quick answers to their questions “in real time” by simply tapping the chat option in the app.
ServiceNow has announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting work completed quickly through more natural interactions and real-time automated resolution.
RAKBANK has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
The UAE has launched the world’s first robot engineer that operates on artificial intelligence, the Ministry of Infrastructure Development announced recently.