CommVault has today announced that it has launched its new EMEA Partner Enablement Centre (PEC). Managed from the EMEA HQ inReading, the PEC has been created to further enable CommVault to support Channel partners and OEM’s by providing a rapid response service that can quickly support queries, quotes and orders. This new inside sales support function launches with an initial focus on existing customer development; including managing add-on licence sales and entry level new licence opportunities deals; and guarantees a response within 1 working day.
“This is a logical step forward in EMEA and reflects our continued commitment to supporting the Channel,” said Janet Cropper, EMEA Director, Inside Sales and Partner Enablement Centre. “The PEC will act as a central point of contact for Partners, providing a direct link to the business that can support query management whilst also acting as a one-stop-shop for all OEM and distribution partners. We have also introduced robust processes to manage escalations and provided a “catch all” CommVault contact point to make sure no opportunities are delayed, or missed.”
As part of the PEC package CommVault is offering a Multi Lingual service (English, French, German, Dutch, Spanish and Italian) with dedicated OEM email boxes available both to key partners, and then more widely, to support orders for new licenses, professional services, training and maintenance renewals. Both options will run alongside a further, central, email account for all other distribution & platinum partners. Partners can also further benefit from an in-country telephone service.
There will be two key support functions offered as part of the PEC. Inside Sales Support will focus on outbound sales to support new campaigns, calls to existing customers to software support licences and managing the sales cycle for existing customer additional sales whilst Inside Sales Administration will take responsibility for the preparation of quotes, monitoring partner specific email boxes to ensure the 24 hours SLA is maintained and assisting in the setup of partner specific SKU’s as required.
“Other developments include the introduction of new global quote and ordering system, which will further streamline all back office processes. The initiative overall is expected to vastly improve sales efficiencies and we’re very much looking forward to monitoring its progress, and successes,” concluded Cropper.