US technology giant Cisco has unveiled the 10 AI trends that are fundamentally reshaping and revolutionising customer service in the …
Pure Storage technologies help The Saudi Investment Bank to modernise and transform customer experiences
Pure Storage has announced that The Saudi Investment Bank (SAIB), a leading wholesale, retail and commercial bank in Saudi Arabia, …
“Agentic AI needs to be seen as a collaborative tool designed to enhance customer experiences” – Cathy Mauzaize, ServiceNow
CNME Editor Mark Forker sat down with Cathy Mauzaize, President of EMEA at ServiceNow, to discuss Agentic AI, how their platform enables business transformation at scale – and why the company is uniquely positioned to capitalise on the opportunities in the KSA.
Arab National Bank leverages AIOps solutions to enhance customer experiences
Arab National Bank Leverages Riverbed Observability and AIOps Solutions to Execute Major Digital Banking Upgrade and Enhance Customer Experiences.
Infobip leveraging its platform to deliver magic ‘Moments’ for their customers
Aida Durmić, Regional cross-Industry enterprise squad lead, at Infobip, has outlined how their Moments platform has transformed customer experiences for …
63% of retailers say Wi-Fi has dramatically improved store operations and customer experiences
Report Uncovers Value of Network Investments in Improving Store Operations; Highlights Growing Consumer Demands for In-Store Mobile Experiences.
ServiceNow survey shows UAE consumers rank healthcare as the best customer experience
UAE consumers have ranked the healthcare industry as the best when it comes to delivering customer experiences – according to …
ManageEngine: Using AI for better customer experiences
Ramprakash Ramamoorthy, Director of AI Research at ManageEngine (Zoho Corporation), on why AI is a game changer in the world of cybersecurity.
Redington and Genesys to customise and elevate customer experiences across Middle East and Africa
Join the webinar on 16th May to learn how regional customers can now leverage the strengths of Redington, Genesys, and Amazon Web Services to orchestrate personalised cloud experiences.
How low code / no code can fuel business transformation
How low code / no code can fuel business transformation.