At this year’s Zoomtopia, Zoom Communications introduced a new era of productivity, intelligent collaboration, and connection, unveiling AI Companion 3.0, …
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 2187
“AI Companion 3.0 is closing the gap between communication and execution.” – Mohannad AlKalash, Zoom
CNME Editor Mark Forker spoke to Mohannad AlKalash, Vice President, Middle East, Turkey, Africa and Pakistan at Zoom Communications, during …
Global study by Cisco shows that hyper-personalisation is mission-critical for CX
Cisco has unveiled the findings of its global study on CX, which showed that AI, hyper-personalisation and proactive engagements are …
NVIDIA announces landmark partnership that will see them power the AI Factories of the Future
NVIDIA have announced a landmark and strategic partnership with HUMAIN, the new full AI value chain subsidiary of Saudi Arabia’s …
“You can’t create a lasting impact without investing in local talent.” – Nidal Abou-Ltaif, TeKnowledge
CNME Editor Mark Forker spoke to Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge, to find out more about …
Opinion: ‘Eight Touchpoints, Zero Resolution – The Cost of Disconnected Customer Journeys’ – Iman Ghorayeb
Iman Ghorayeb, is a seasoned communications professional, perhaps best-known around these parts in her previous role as the Director of …
Teknowledge appoint three industry veterans to drive their ‘technological evolution’
Teknowledge have formally announced the appointments of three influential, respected, and revered technologists to their executive leadership team. Teknowledge, a …
“Shopping apps see a much higher lifetime value in return app spend in iOS users” – Sue Azari, AppsFlyer
CNME Editor Mark Forker spoke to Sue Azari, eCommerce Industry Lead at AppsFlyer, in an effort to better understand the …
“Only a holistic approach to CX will drive customer loyalty” – Rodolph Khoury, Avaya
Rodolph Khoury, Managing Director – Dubai & Northern Emirates, Avaya, has written a thought leadership article in which he makes …
“You have to build an engagement framework, you need to serve customers on their terms, not yours” – Ossama El Samadoni, GBM Dubai
CNME Editor Mark Forker sat down with Ossama El Samadoni, General Manager, GBM Dubai, for the front cover of the …