UAE-based hospitality firm Gourmet Gulf has signed software systems integrator Finesse and CRM specialist Salesforce to digitally transform its customer systems.
Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organisations across Egypt and the Middle East and North Africa region to design superior customer experiences that go beyond the digital experience.
The solution enables industry players to streamline operations by efficiently integrating all procedures – from room reservations, to event sales, to HR and finance – on to a single platform.
On the sidelines of the Sage Summit in Johannesburg, Glesni Holland caught up with CEO Stephen Kelly, to find out how the company is embedding a range of new technologies into its products to enhance its customers’ experience.
Teradata has announced that entries for the 10th annual EPIC Awards are being accepted now through 16th June 2017.
Mike Stiles, Senior Content Manager, Oracle, on how to measure social return on investment. You know the screaming goat meme, right? It’s …