ServiceNow has released new research that highlights the gap between the potential of AI and how service is being delivered. …
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Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 4966
Dyna.Ai on a mission to transform CX in financial services sector
CNME Editor Mark Forker secured an exclusive interview with Tomas Skoumal, CEO and Co-Founder of Dyna.Ai to learn more about how the Singaporean-based AI-as-a-service company plans to transform customer experience in the financial services sector – and how their portfolio of solutions are empowering human operators to deliver better levels of CX through the power of LLMs and machine learning.
“Our Agentic AI can help users cut through the noise and focus on what matters most” – Eric S. Yuan, Zoom
At this year’s Zoomtopia, Zoom Communications introduced a new era of productivity, intelligent collaboration, and connection, unveiling AI Companion 3.0, …
“AI Companion 3.0 is closing the gap between communication and execution.” – Mohannad AlKalash, Zoom
CNME Editor Mark Forker spoke to Mohannad AlKalash, Vice President, Middle East, Turkey, Africa and Pakistan at Zoom Communications, during …
Global study by Cisco shows that hyper-personalisation is mission-critical for CX
Cisco has unveiled the findings of its global study on CX, which showed that AI, hyper-personalisation and proactive engagements are …
NVIDIA announces landmark partnership that will see them power the AI Factories of the Future
NVIDIA have announced a landmark and strategic partnership with HUMAIN, the new full AI value chain subsidiary of Saudi Arabia’s …
“You can’t create a lasting impact without investing in local talent.” – Nidal Abou-Ltaif, TeKnowledge
CNME Editor Mark Forker spoke to Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge, to find out more about …
Opinion: ‘Eight Touchpoints, Zero Resolution – The Cost of Disconnected Customer Journeys’ – Iman Ghorayeb
Iman Ghorayeb, is a seasoned communications professional, perhaps best-known around these parts in her previous role as the Director of …
Teknowledge appoint three industry veterans to drive their ‘technological evolution’
Teknowledge have formally announced the appointments of three influential, respected, and revered technologists to their executive leadership team. Teknowledge, a …
“Shopping apps see a much higher lifetime value in return app spend in iOS users” – Sue Azari, AppsFlyer
CNME Editor Mark Forker spoke to Sue Azari, eCommerce Industry Lead at AppsFlyer, in an effort to better understand the …