Avaya is empowering organisations to pursue hybrid cloud models by hosting parts of their communications infrastructure in a dedicated cloud …
Acer on the links between cloud and cybersecurity
Michele Montecchio, General Manager, Acer Middle East, delves into why cloud is the future, stakeholder opportunities in the Metaverse and the level of CX required of businesses in the experience economy.
Get off to a ‘flyer’: Give your business the edge with advice from AppsFlyer
Samer Saad, Regional Manager – Middle East at AppsFlyer, reveals the measures he believes businesses need to apply to get …
Micro Focus Managing Director says CIOs must deliver services that transform their businesses
Toufic Derbass, MEA Managing Director at Micro Focus, tells CNME how the company’s cutting-edge Service Management Automation X (SMAX) platform leverages …
“We need to think beyond simple surveys to unlock customer satisfaction” – Avaya consultant
In our final instalment of thought leadership articles from Tvrtko Stosic, a consultant in Avaya’s International Specialists group, he points …
Avaya consultant believes CX is compromised with internal transfers within contact centers
In the second instalment of a series of thought leadership articles, Tvrtko Stosic, a consultant in Avaya’s International Specialists group, …
MAST Consulting launches CIAA to establish a deeper connect between brands, consumers and partners
MAST Consulting launches CIAA to establish a deeper connect between brands, consumers and its service partners to enhance CX.
Digital service experiences in MEA falling short of customer expectations: report
Customer experience continues to be one of the greatest challenges to businesses across Middle East and Africa, at a time where customer expecations are the highest they have ever been.
Nissan taps Oracle to deliver unique customer experience
Nissan has selected Oracle Customer Experience (CX) to deliver a unique and intuitive experience to its customers in 83 markets …
Avaya highlights the “art” behind customer experience at Avaya ENGAGE
Avaya encouraged its customers and partners to master the “Art of Experience” at their annual event Avaya ENGAGE in Dubai. …