Customer experience continues to be one of the greatest challenges to businesses across Middle East and Africa, at a time where customer expecations are the highest they have ever been.
Nissan has selected Oracle Customer Experience (CX) to deliver a unique and intuitive experience to its customers in 83 markets …
Avaya encouraged its customers and partners to master the “Art of Experience” at their annual event Avaya ENGAGE in Dubai. …
Futurum Research, sponsored by SAS, the leader in analytics, shared new research called “Experience 2030: The Future of Customer Experience” …
UAE-based hospitality firm Gourmet Gulf has signed software systems integrator Finesse and CRM specialist Salesforce to digitally transform its customer systems.
Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organisations across Egypt and the Middle East and North Africa region to design superior customer experiences that go beyond the digital experience.
The solution enables industry players to streamline operations by efficiently integrating all procedures – from room reservations, to event sales, to HR and finance – on to a single platform.