The customer experience technology specialists IST has announced that it has expanded its partnership with Genesys, the omnichannel customer experience …
Genesys names IST ‘Middle East Partner of the Year’
Customer experience technology specialists IST has announced that the firm has been named ‘Middle East Partner of the Year’ by …
IST launches new cloud platform
IST has announced the launch of IST OmniCloud, a cloud-based digital customer experience platform, and IST Sentiment Analysis.
Middle East customer service not good enough: CEO, Genesys
There is a lot of work to be done in the Middle East in providing good customer service, says Paul …
When service matters
Emirates Airlines is a regional success story of global proportions. However, its continued success relies on being able to scale …