Hewlett-Packard has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet. “We believe …
Merton Council adopting IT self-service
London Borough of Merton has upgraded its IT service management platform to increase the proportion of requests that go through …
BCS launches career planning tool
IT professionals will be able to plan how their careers develop more clearly with a new Career Paths tool from …
Social media essential to IT service management: Ovum
CIOs must start to think about integrating social media into their service desks as the technology becomes ubiquitous in everyday …