Partnership combines ServiceNow’s leading AI and CRM capabilities and Devoteam’s industry-leading services to transform customer, agent and seller experiences.
News, Software
ManageEngine Desktop Central integrates with Zendesk platform
The integrated solution will assist users of Zendesk to seamlessly resolve their IT issues and perform system management tasks — all from the same console.0 3872
AVEVA and ServiceNow to drive Industrial Transformation
AVEVA, a global leader in industrial software, driving digital transformation and sustainability, has announced a partnership with ServiceNow, the AI platform for business transformation, that will further accelerate industrial transformation.
ServiceNow acquire Logik.ai in a bid to expand its growing CRM footprint globally
ServiceNow has announced it has signed a definitive agreement to acquire Logik.ai, an industry leader with a modern, AI‑powered, and …
ServiceNow appoint Saif Mashat as new Area Vice President for the Middle East and Africa
ServiceNow has announced the appointment of Saif Mashat as Area Vice President for the Middle East and Africa, effective April …
ServiceNow strengthen its Agentic AI offering with $2.85bn acquisition of Moveworks
ServiceNow has significantly strengthened its Agentic AI proposition following the announcement of its $2.85bn acquisition of Moveworks, which will help …
ServiceNow’s latest platform release adds to thousands of AI agents across CRM, HR, IT
ServiceNow’s latest platform release adds to thousands of AI agents across CRM, HR, IT, and more for faster, smarter workflows and maximum business impact.
MWC 2025: ServiceNow and NVIDIA expand collaboration designed to transform the telecoms industry
Mobile World Congress 2025: ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced the introduction of AI agents for …
ServiceNow expands AI-powered manufacturing solutions with the acquisition of Quality 360
Acquisition strengthens Manufacturing Commercial Operations, accelerating AI‑driven quality management and empowering manufacturers with proactive, data‑driven insights on the ServiceNow platform.
“Agentic AI needs to be seen as a collaborative tool designed to enhance customer experiences” – Cathy Mauzaize, ServiceNow
CNME Editor Mark Forker sat down with Cathy Mauzaize, President of EMEA at ServiceNow, to discuss Agentic AI, how their platform enables business transformation at scale – and why the company is uniquely positioned to capitalise on the opportunities in the KSA.
Etihad Salam Telecom Company and ServiceNow announce partnership to propel SME growth
The collaboration serves as a catalyst for the digital transformation of SMEs in the Kingdom by providing unified digital applications and platforms that centralise key business operations.