DEWA leads in bringing happiness to Dubai customers

The Dubai Electricity and Water Authority came in first place in Smart Dubai’s Happiness Meter, the government firm announced recently.

Photo credit: Smart Dubai

DEWA has received a score of 83.49 percent satisfaction based on 1,209,914 votes in the Large Government Department’s category of the Happiness Meter. Dubai Police came in second with an 81.74 percent score and 253,330 votes. Third place went to the Dubai Municipality with 80.77 percent based on 218,670 votes.

Smart Dubai’s Happiness Meter 2017, which seeks to measure happiness among the people of Dubai and identify ways to increase happiness within the community.

Her Excellency Dr Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office (SDO), said, “Launching an advanced, emirate-wide instrument to measure happiness echoes the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, to make Dubai the smartest and happiest city in the world, which, in turn, are the main objectives of Smart Dubai.”

The “Meter” constitutes a roadmap to developing more effective and efficient services in Dubai, as it measures the quality of smart services on offer and detects ways to improve them. The results of the meter were calculated by deploying “Happiness Meter” devices across customer service centres for both public and private entities in Dubai, as well as via websites and smartphone applications.

More than 8.82 million users voted through the Happiness Meters in 2017. The overall scores were calculated based on two figures: first, interaction via smart channels, which accounted for 30 percent of the final figure, and second, customer votes, which made up 70 percent of the final score.

The Meter is divided into three main categories: Large Government Departments (with considerably high numbers of employees, customers and transactions), Medium-Sized Government Departments, and Private Companies.

“Spreading happiness across the emirate, and sustaining this happiness for all our customers is our ultimate goal at Smart Dubai. We are working to raise Dubai’s happiness score to 95 percent by 2021, in partnership and cooperation with government and private bodies,” Dr. Bin Bishr added.

“Smart Dubai formulates sustainable visions based on accurate data from the Happiness Meter, one of the first experiences of its kind in the world. This enhances the quality of our services and ensures direct and effective communication between customers and service providers in the emirate in an effort to improve and develop services.”

Dr Bin Bishr also applauded government and private departments in Dubai for their contributions towards spreading happiness and for supporting Smart Dubai’s efforts to make Dubai the smartest and happiest city in the world.

As for Medium-Sized Government Departments, the Knowledge and Human Development Authority (KHDA) ranked first with an 88.13 percent satisfaction rate, based on 47,093 votes. Dubai Courts came in second with an 81.99 percent score and 145,320 votes, whereas the Department of Land and Property in Dubai ranked third with 81.04 percent based on 184,455 votes.

In the Private Companies category, where more than 10,000 customers cast their votes, AAFAQ Islamic Finance scored 97.8 percent satisfaction based on 376,956 votes. Meanwhile, the Arab Bank for Investment and Foreign Trade came in second with a 97.7 percent score and 33,262 votes, and Al Jaber Optics ranked third with 96.6 percent satisfaction based on 31,831 votes.

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