KNPC automates IT operations using HP tools

Kuwait National Petroleum Company (KNPC) is using HP Business Service Management to transform its technology environment, streamline operations and run its business more efficiently.

With more than 7,500 Users, KNPC was determined to continue providing superior service while their information and IT projects rapidly increased. Historically, KNPC managed information and IT projects through manual change processes.

To address this, HP and its local partner Tawasul Services implemented HP Business Availability Center Software to provide KNPC advanced warning of service disruptions and isolation of their root causes before they impact the business.

“KNPC is striving to improve our ability to respond to market changes to supply gas to businesses more efficiently,” said Khaled Al-Asousi, IT Manager, KNPC.  “With HP software, we can be more agile in order to adjust to dynamic market and customer demands for fast, innovative services.”

“IT needs to be the innovation engine for the business. “By eliminating manual practices and providing better change processes, HP Software will help KNPC accelerate business transformation without increasing risk,” said Tayfun Topkoc, HP Software Director for the Middle East.

With HP software, KNPC IT will receive alerts when exceptions occur; eliminating duplicate error alerts and minimising the time spent reacting to these alerts.

The HP solution includes HP Network and Operations Management Center, HP Business Availability Centre and HP Storage Essentials.  By automating IT operations, KNPC will have increased visibility over its entire IT infrastructure and services, ensuring increased responsiveness to the changing needs of customers and the marketplace.

According to the company, in a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with everything they need, instantly.

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