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Salesforce.com's Desk.com service adding Arabic support

Salesforce.com’s Desk.com service is adding multilingual support to the cloud-based help-desk software, the company said.

Beginning on June 6, Desk.com will have support for 39 languages and regional dialects, among them Arabic, Dutch, French, German, simplified and traditional Chinese, Japanese, Hindi, Italian, Russian, Spanish and Turkish, according to a blog post.

The system will be able to automatically route cases to service agents who speak the appropriate language, according to the blog. In addition, it can figure out what language a given customer may prefer and set it as a default.

The new capabilities also will make it easier for companies to develop and maintain knowledge base articles translated into many languages, Salesforce.com said.

The new multilingual capabilities will be made available at no additional charge to Desk.com subscribers, according to Salesforce.com.

Desk.com, which is based on Salesforce.com’s acquisition of Assistly, was launched in January. It competes with the likes of Zendesk and is aimed at smaller companies than the ones Salesforce.com targets with other offerings in its Service Cloud portfolio.

For its part, Zendesk claims to support more than 40 languages, according to its website.

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