CNME Editor Mark Forker spoke to Smitha Ghorpade and Sasha Carvalho, the co-founders of VOIS-AI, an advanced voice-first AI automation …
“Webex Contact Center brings together AI and human agents to deliver consistent high-quality experiences.” – Jeetu Patel, Cisco
Cisco has announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early …
IBM creates brain-like transistors
IBM has found a way to make transistors that could be fashioned into virtual circuitry that mimics how the human …