Partnership deepens existing Salesforce Data Cloud and Google Cloud partnership to power connected generative AI experiences across Salesforce Customer 360 and Google Workspace.
Salesforce encourages custom AI models with Einstein Studio
Salesforce’s New Sales GPT and Service GPT Drive Productivity and Personalise Customer Interactions with Generative AI.
Deloitte Digital and Salesforce collaborate to unleash the power of trusted AI
Together, Salesforce and Deloitte Digital will help clients harness the power of AI for CRM to deliver tailored customer experiences, supercharge company productivity, and safeguard their data.
“AI is only as good as the data powering it.” – Thierry Nicault, Salesforce
Thierry Nicault, Area Vice President and General Manager, Salesforce Middle East has penned a thought leadership article in which he …
Global online sales top $1.14T during 2022 holiday season
Retailers offering Buy Online Pick Up In Store (BOPIS) December 15-24 sold 7X more than those who didn’t during this period Shoppers rethink their purchases with 63% spike in returns year over year.
“Marketeers are being asked to do much more with less” – Robbie Kearns, Salesforce
CNME Editor Mark Forker spoke to Robbie Kearns, Area Vice President at Salesforce, to learn more about the key takeaways …
Margin pressures threaten 10% of retail profits
Salesforce Holiday Forecast: Margin Pressures Threaten 10% of Retail Profits.
Customer service agents struggle with speed vs. quality
78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation.
The IT Talent Gap is a significant factor in tech investment decisions
The IT Talent Gap Is Fueling Tech Investment Decisions, According to New Research.
Communication service providers must improve and personalise experiences to stay competitive
Communication service providers must improve and personalise experiences to stay competitive.