CNME Editor Mark Forker spoke to Smitha Ghorpade and Sasha Carvalho, the co-founders of VOIS-AI, an advanced voice-first AI automation solutions provider to learn more about the company’s mission to ‘humanise technology’ – and the impact its Arabic-first capabilities is having on the voice intelligence market across the UAE.
How does VOI-AI’s Arabic-first capability give it an advantage over other regional AI solution providers?
SMITHA: VOIS-AI’s Arabic-first SaaS architecture is designed to address one of the most critical gaps in the regional AI landscape — accurate, natural, and context-aware Arabic speech understanding.
Unlike generic global models, our platform is trained to comprehend multiple Arabic dialects, regional accents, and code-switched speech (Arabic-English mix), which are common in daily conversations.
This linguistic precision gives us a competitive edge in customer engagement, ensuring more meaningful interactions and higher conversion rates for businesses across the Middle East.
In what ways do VOIS-AI’s conversational platforms improve customer experiences across industries like banking, healthcare, and real estate?
SASHA: VOIS-AI empowers enterprises to automate and personalise voice interactions at scale.
Banking: Transaction support and multilingual customer service with reduced wait times.
Healthcare: Appointment scheduling, patient follow-ups, and health information delivery through natural voice conversations.
Real Estate: Lead qualification, property inquiries, and instant virtual assistance for buyers and tenants.
By offering human-like voice interactions and real-time intent detection, VOIS-AI helps businesses increase efficiency, boost engagement, and build trust with their customers.
How does the company ensure enterprise-grade scalability, compliance, and data security in its AI solutions?
SMITHA: VOIS-AI is built on a secure, cloud-native architecture, based on enterprise requirements.
We follow global best practices in data governance, including encryption of data in transit and at rest, access controls, and compliance with regulations like GDPR.
Our platform is designed to scale seamlessly to handle high call volumes and large user bases without compromising on latency or accuracy, ensuring reliable performance for enterprise clients.
What role does omnichannel integration play in transforming customer interactions for businesses in the Middle East and beyond?
SASHA: Today’s customers expect seamless experiences across channels — voice, chat, WhatsApp, email, or IVR.
VOIS AI enables true omnichannel engagement by integrating with multiple platforms, allowing businesses to unify their communication strategy.
Whether a customer starts a conversation on a call and continues it on WhatsApp or a website, the context is preserved, ensuring consistency and higher satisfaction.
This integrated approach drives loyalty, improves conversion, and enhances operational efficiency for businesses.
How does VOIS-AI’s mission to humanise technology align with its vision of becoming the leading voice AI provider in the region?
SMITHA: At VOIS-AI, our mission is to humanise technology by making voice the most natural interface between businesses and people.
We believe that the future of digital interaction is voice-first, emotion-aware, and inclusive of regional languages and cultures.
By combining advanced speech recognition, natural language understanding, and emotion analytics, we create solutions that feel less like talking to a machine and more like speaking to a real person.
This commitment positions VOIS-AI to lead the voice intelligence revolution in the Middle East, setting new standards for how enterprises engage with their customers
