Moorfields Eye Hospital Dubai (MEHD) has introduced the additional appointment option of virtual consultation appointments for both new and existing patients, to complement their current face to face appointment offering.
The move is part of the healthcare firm’s move to support the UAE’s ‘Stay Home. Stay Safe’ campaign.
Moorfields Eye Hospital Dubai’s world class team of ophthalmologists will be available to provide virtual consultations from 10 am to 10 pm, Saturday through Thursday, to consult with patients remotely for certain eye conditions. Face to face appointments will still be offered depending on the need of the patient.
The video consultation will be facilitated through a safe and secure video platform, approved by Dubai’s Telecommunications Regulatory Authority.
Video appointments will enable the team to engage promptly with patients and to ensure that they get the care they need in a timely manner. During the consultation, experts can assess and provide essential recommendations and follow up where necessary for patients.
For existing patients, the doctor will have access to their medical file and for new patients, the doctor will review the medical history with the patient as part of the virtual consultation process. After the consultation, a digital medical report will be provided to the patient as well as a prescription issued, if needed.
This service is to act as an extension of MEHD’s current service provision, to support and to keep people safe while still being able to protect the health of their eyes in a personalised manner, given the current global situation.
“Our patients’ health and safety are always a top priority for us. The use of telemedicine through the integration of video consultations makes it convenient for patients and doctors to remotely communicate with each other. With the introduction of such a solution, we will be able to help more patients while empowering our team to adapt and adjust to the UAE’s current precautionary measures,” said Dr. Ammar Safar, medical director, Moorfields Eye Hospitals UAE.
Whilst reducing face-to-face contact and tackling the challenges at hand, this program also enables the hospital to continue delivering high-quality care to the people who need it most. With this in mind, certain eye conditions and needs may still be done in-person, depending on the urgency of the condition or need. Patients experiencing ocular emergencies such as sudden vision loss of any kind are still recommended to seek in-person emergency care.
Online consultations are covered by select insurance providers. However, patients who are not covered have the option to self-pay for the service, which will be processed through a secure channel directly with the hospital.