Dubai Government Workshop (DGW) has revealed that it has signed an agreement with Finesse to assist with the acceleration of its digital transformation journey, which aims to redesign traditional processes that support various business functions and decisions.
As part of the partnership, Finesse will oversee digital automation of numerous services and provide analytical solutions to ensure operational excellence at DGW.
Fahad Alraeesi, Deputy of CEO, DGW, said, “DGW is committed to maintaining and enhancing our services and increasing operational efficiency through significant investment in technology. Keeping pace with the latest technological innovations aligns with our commitment to achieving digital transformation; and implementing digital solutions ranging from automation of customer journey touchpoints and internal processes, along with the provision of business insights to executive management and employees, will elevate our user experience to the next level.”
Eljo JP, Global Business Development Director, Finesse, added, “Our collaboration with DGW is strategic for Finesse as we comprise our solutions to meet specific public sector requirements, in line with the vision of the wise leadership. Our solutions for analytics and RPA will significantly transform the entire business process at DWG, ensuring the Department has the latest technological innovations at its disposal moving forward.”