IFS, the global enterprise applications company, sees the most recent placement in the Gartner Magic Quadrant for Field Service Management (FSM) as a testament to its long-term product investment strategy and singular customer focus. Since 2014, IFS has been recognised as a Leader in every Gartner Magic Quadrant published for FSM.
IFS looks back on 2019 as yet another transformational year in the FSM space, during which the company completed the acquisition of Astea International while growing its field service management business organically by 51 percent versus 2018.
IFS has also welcomed a large number of new customers to its service management fold, including regional telecommunications leader Saudi Telecom Company, energy and communications technology solutions provider SPIE France, and US oil and gas producer Endeavor Energy Resources.
The IFS partner ecosystem was also significantly extended by PTC, whose Servigistics Service Parts Management will, in combination with IFS Field Service Management™, allow companies to increase equipment uptime and service part availability as well as improve service delivery and execution efficiency.
IFS’s offering combines world-class real-time scheduling optimisation alongside a breadth of service management and field service capabilities that are unmatched in the market. This makes IFS uniquely capable of managing the entire service lifecycle for businesses from mobile workforce, planning, service desk, and contact center to contracts, warranties, forward and reverse logistics, and depot repair. IFS connects the complete service value chain enabling businesses to deliver digital transformation and power growth through service.
“Being once again positioned as a Leader in the Gartner Magic Quadrant for Field Service Management is, in my opinion, an important validation of our unwavering commitment to enabling our customers to power their growth through service,” said Marne Martin, President of IFS Service Management. “Over the past year, we have continued our aggressive investment in the service management business, adding more go-to-market, product, implementation and support resources and expertise to bring even more value to our customers, both globally and regionally. As we continue to tackle the challenges of 2020 together with our partner ecosystem, our focus remains firmly on empowering our customers to accelerate revenue generation and deliver on digital transformation goals with intelligent service solutions that encompass every business process within the complete service value chain. Your customers and shareholders will thank you.”
Access a complimentary copy of the Gartner Magic Quadrant for Field Service Management here: https://info.ifs.com/Gartner-MQ-FSM-2020.html