The Abu Dhabi Executive Council has approved a decision to establish the Systems and Smart Services Authority, which will have legal authority and financial and administrative independence in all its affairs, according to a report by WAM.
The Authority, which will replace the Abu Dhabi Systems and Information Centre, ADSIC, aims to develop smart systems for government services by focusing on the combined experience of all categories of customers, to improve and assist the work of the government services sector.
The report also noted that the Council also approved a decision to appoint Dr. Rawda Saeed Al Saadi as the Director-General of the Authority.
The new Systems and Smart Services Authority will reportedly work with all government bodies to upgrade their services, which will serve the individual needs of every customer through a unified platform with multiple channels that will enable customers to obtain services, anytime and anywhere.
It aims to supervise the establishment of customer service centres, which will offer smart and integrated services at the highest international standards.
The Authority’s tasks also include drafting general policies, strategic plans and initiatives, and providing operational support to achieve government integration of information and communication technologies, as well as enabling government authorities to manage their institutional and developmental tasks through innovative systems and legislation, which will help to improve government performance.