Epicor Software Corporation has announced that Havelock AHI, an interior manufacturer and fit-out contractor, successfully implemented the Epicor ERP (enterprise resource planning) solution across its six locations in the GCC.
According to Havelock AHI implementing the new solution has enabled them to improve communication between departments, streamline operations and ultimately deliver the highest quality products and services to its customers in the region.
Aiman Mahmoud, Senior IT Manager, Havelock AHI, said, “Because our core business is built on offering bespoke solutions, it was only natural that we would expect the same from our ERP system. We needed a customisable system to meet the needs of the manufacturing and contracting pieces of our business without incurring significant costs or long implementation delays. We also wanted a solution that would scale easily to meet the demands of our growing business.”
In addition to choosing a solution that was tailor-made for their industry, ease of implementation was another key criterion. “The Epicor ERP solution architecture is extremely user friendly so, unlike other IT implementations where we have worked together with the vendor and partners, we managed the entire implementation of Epicor ERP in house,” Mahmoud explained. “The only module that we did consult with the Epicor team on was accounting, since this is one of the critical modules that ties everything together.”
Mahmoud also highlighted that one of the biggest benefits that implementing Epicor ERP has been the improvement in visibility and transparency across all departments. Citing a recent example of an order of cashier counters for a large customer, Mahmoud said, “The sales cycle of every single customer from tender to fulfilment is unique. Flawless execution hinges on tight integration and coordination between our associates in sales, engineering, purchasing, manufacturing, shipping and accounting. Implementing Epicor ERP has allowed us to rely on systems rather than manual processes, improve communication between departments, streamline operations and ultimately ensure that we deliver the highest quality product and service to our customers.”
With the Epicor ERP system now serving as the backbone of the business, Mahmoud also mentioned that he and his team are beginning to benefit from its range of functionalities, specifically its reporting features, to improve business operations and aid management decision-making. “We are currently working on building customised reports for each department. In addition to departmental reports, we are also working on developing data rich reports and dashboards for our senior management team that will give them a clear snapshot of the health of the business and allow them to make more informed business decisions,” he said.
Sabby Gill, Executive Vice President, International for Epicor Software, said, “Havelock AHI faced some significant challenges with their previous ERP solution, specifically around usability and maintenance. We focused on delivering a solution that not only addressed the requirements and challenges of their industry and specific business, but was also easy to deploy and achieve last-mile functionality, operate, manage and upgrade. I am confident that Epicor ERP will provide Havelock AHI with the flexible and scalable platform they need to continue to innovate and grow their business in the region.”