Citing an IDC study, the ‘IDC Asia/Pacific Semiannual IT Services Tracker 2H 2010, April 2011,’ IBM said it is number one in the region in terms of services revenues, outsourcing and application management.
Without naming any competitor, IBM said its market share for IT services for the Southeast Asia was 31% more than the next closest competitor. Neither did IBM reveal its market share for any of the categories.
IBM attributed its success in the IT services business to the company’s ability to combine products and solutions to meet clients’ requirements. IBM’s global services business includes IBM solutions and other suppliers’ products as specified by the client.
IBM also noted its major deals last year, including the Singapore Health Services, Prudential Indonesia, Philippine Nature Spring, Clearing House for Number Portability Co. in Thailand and Multimedia Development Corporation (MDeC) in Malaysia.
“Clients today are looking to services providers to leverage technology to stimulate growth and compete in a global market,” said Janet Ang, MD, IBM Singapore. “IBM’s success is driven by our ability to uniquely combine industry expertise with technology know-how, a world-class software portfolio and cutting edge research capabilities. This is what clients need today from their services provider and is the key reason we are succeeding in the marketplace,” Ang said.
IBM’s global services business includes global technology services (GTS), which involves providing IT infrastructure, and global business services (GBS), which provides professional services and application management.