Gartner Executive Programs surveyed more than 2300 CIOs worldwide as part of the research. It found that IT organisations will have to deliver on multiple priorities without a clear increase in their IT budget.
CIO IT budgets are expected to increase by just 0.5%, with declining IT budgets in North America and Europe. Asia Pacific CIOs however, expect IT budgets to be up by 3.4 per cent.
“Technology’s role in the enterprise is increasing. This does not mean, however, that the role of the IT organisation is increasing,” said Mark McDonald, group VP for Gartner Executive Programs and Gartner Fellow.
“CIOs concentrating on IT as a force of operational automation, integration and control are losing ground to executives who see technology as a business amplifier and source of innovation. Effective leaders use technology, which includes IT, to strengthen the customer experience and eliminate costly internal distortions. They are using technology to ‘amplify’ the enterprise,” he added.
Gartner undertook the CIO survey in the fourth quarter of 2011 and will outline the findings at its annual Gartner Predicts briefings in Australia and New Zealand between January 23 and February 3.
The survey shows CIOs increasingly consider technologies such as analytics and business intelligence, mobility, cloud and social in combination rather than isolation to address business priorities.
They are also recognising that changing the customer experience requires changing the way the company interacts externally rather than how it operates internally.