The Roads and Transport Authority (RTA) has launched a new generation of self-service machines including features that enable customers to make payments for transactions in cash, or through a range of debit and credit cards.
Twenty self-service machines have been launched, in a project that aims to facilitate transactions processing, and realize RTA’s objective of enhancing the partnership between the public and private sectors.
The machines have been deployed at RTA’s Headquarters, and affiliated customers happiness centres.
The machines support Arabic, English, Urdu and Malayalam, and are connected to both the contracting company and the RTA, which enable the tracking of transactions to identify the most popular services and customer needs.
“A future plan is in place to deploy more self-service machines of this type, and increase such services in shopping centers and other areas in Dubai to satisfy the needs and aspirations of the public,” said Ahmed Mahboub, executive director of customer service, corporate administrative support services sector, RTA.
A scanner is also available to enable customers to send a copy of the required documents to service centres.
The self-service machines are fitted with an electronic signature feature and a channel for capturing submitted documents should a customer opt to process the transaction directly through the machine, such as the printing vehicle registration cards.
An ID card reader and user fingerprint services are also available, in addition to services related to other government bodies. The services available are related to drivers licensing and vehicles licensing, as well as parking services.