Financial services, UAE

Digital payments are more secure than cash: UAE consumers

The Department of Economic Development (DED) in Dubai, and Visa have recently launched “Stay Secure,” a consumer education campaign that aims to promote safe digital payments (card and mobile) practices among UAE payments, visa, mobile payment

The Visa-DED 2019 campaign addresses consumer concerns and provides relevant tips and advice to help consumers protect themselves against payment-related frauds. This is the fourth successive year that DED and Visa have partnered on this initiative. Previously running for one week, this year’s campaign will run for one month.

Ahmad Al Zaabi, director, Consumer Protection in the Commercial Compliance and Consumer Protection (CCCP) sector, DED, said, “The ‘Stay Secure’ survey findings reveal that consumer confidence and trust in online shopping has significantly increased over the last few years, and in the coming years it is only going to expand further thanks to the rising adoption of digital wallets, arrival of better security technologies and modernization of eCommerce platforms. We are delighted to see our efforts with Visa translating into tangible outcomes and promoting digital commerce, particularly when Dubai reaffirms itself as a shopping destination of choice and accelerates its transition to a Smart City.”

Visa and DED surveyed consumers across the UAE regarding security of digital payments both online and in-store.

According to the survey, UAE consumers are increasingly comfortable paying and transacting with cards overall (in-store and online), with 84 percent of respondents finding cards more secure than cash. Among online shoppers, specifically, 73 percent prefer paying by card driven by factors such as security (73 percent), budget management (58 percent), and spend rewards (52 percent). 87 percent of the respondents claimed to have started making more card payments online in the past two years.

For in-store transactions, security (75 percent), convenience (69 percent) and budget management (66 percent) were identified as being the top three drivers for consumer preference. The survey findings also noted that 82 percent of respondents trust digital wallets (contactless transactions with mobile) and 75 percent trust contactless cards.

Neil Fernandes, Head of Risk for Middle East and North Africa, Visa, said, “At a time when businesses and consumers are becoming more digital and the impact of new technologies is felt by everyone everywhere, security must remain at the forefront. If digital commerce is the way ahead then consumers need to feel secure about using it. One of the ways we are doing this is by continuing with our mission of educating consumers on digital payments and making them aware of the multi-layered security that is in place to protect their card data.”

Fernandes added that as their partner in this initiative, DED has played a key role in imparting knowledge among consumers and fueling the growth of digital commerce through new initiatives – all of which are catalysts in accelerating UAE’s digital transformation and movement towards a cashless future.

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