The next-gen contact centre

Today’s consumers demand more from the companies they do business with. They expect higher levels of service and enhanced communications …

Back to normal?

Telecom equipment vendor Alcatel-Lucent saw losses grow and revenue drop during the first three months of 2010. Although, positive signs …

Compact but smart

By introducing mobile phones that are both compact and clever, Sony Ericsson is challenging the norm and defining a brand …

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