Microsoft to buy Skype

Microsoft has agreed to buy Skype for $8.5 billion, the companies announced Tuesday. The companies’ CEOs, Steve Ballmer and Tony …

Caught in the Web

With increased use of the Internet, organisations worldover have realised the infinite benefits and challenges associated with using this channel. …

The next-gen contact centre

Today’s consumers demand more from the companies they do business with. They expect higher levels of service and enhanced communications …

Back to normal?

Telecom equipment vendor Alcatel-Lucent saw losses grow and revenue drop during the first three months of 2010. Although, positive signs …

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