Avaya empowering businesses to reimagine employee experiences

CNME Editor Mark Forker spoke to Nidal Abou-Ltaif, President, Avaya International, to find out how the global unified communications leader is shaping what’s next for the future of work, how its solutions are enabling enterprises to create enhanced experiences for their workforce – and why the Middle East has been able to adapt so effectively to a ‘Work-from-Anywhere’ model.

Make it personal: Give your Digital Customer Experience a human touch

While brands are constantly looking for ways to stand out in a digitally charged world, they must recognise that a digital customer experience isn’t the only thing that consumers want; Today, more than ever, there’s great value in a seamless, human approach that has a personal touch. The big question remains, how can you give your customers a genuinely digital experience with a human touch?

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