Avaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in the Intelligent Contact Centre (ICC).
News, Telecoms
Avaya, Intraconsult Telecom to drive digital transformation in Egypt
The two companies will focus on driving adoption of Avaya’s solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees.0 2483
Avaya highlights Corporate Responsibility Report
Avaya Releases its Annual Corporate Responsibility Report.
Avaya shares victories at GITEX 2022
Todd John Zerbe, Senior VP Engineering, Avaya takes the time to outline recent wins, customer & partner priorities and product innovations.
Honeywell and Avaya to improve Smart Cities
Honeywell and Avaya collaborate to advance emergency response in Smart Cities across the Middle East.
Avaya supports global business with Startek
Avaya Partners with Startek to Support Global Businesses Through Packaged CX Offering. This collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service.
Avaya brings ‘innovation without disruption’ to GITEX Global 2022
Avaya to Demonstrate ‘Innovation Without Disruption’ with Use Cases Enabling Seamless Customer and Employee Experiences at GITEX Global 2022.
Faten Halabi, Avaya, on the Women In Tech forum
The countdown begins to the biggest ever celebration of women power! Watch Avaya’s Faten Halabi, our next panelist in the Women In Tech Forum, on what it means to be a part of it.
“We need to think beyond simple surveys to unlock customer satisfaction” – Avaya consultant
In our final instalment of thought leadership articles from Tvrtko Stosic, a consultant in Avaya’s International Specialists group, he points …
Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure
Avaya Enters Strategic Partnership with Microsoft to Deliver Avaya OneCloud Solutions on Microsoft Azure.
Companies need to make the right ‘call’ when transforming contact centre operations
Tvrtko Stosic, a consultant in Avaya’s International Specialists group outlines the practices and measures companies need to adopt in a bid to effectively transform their contact centre operations in the experience economy.